Terms & Conditions of Sale

Your order

When you place an order with us and pay via PayPal, you will receive an e-mail confirming receipt of your order and containing the details of that order.

It is our intention to post your item(s) within 5 working days of receipt of your order, usually we will post next working day. If there is a delay in us being able to post within that time period, we will contact you to let you know.

Please note that although we post all items by first class mail, we have no control whatsoever over delivery times once the tape is posted. If you have not received your item(s) within 14 days of placing your order, please contact us so we can take action to rectify any problems.

Your privacy is important to us; we do not share your contact details or information about your order with any third party or other companies.

Your right to cancel your order

Under UK Distance Selling Regulations you have a cooling-off period of seven working days after the day you receive the item(s), during which time you have an unconditional right to cancel your order.

Should you wish to cancel your order under Distance Selling Regulations, you should;

  • Inform us by post or email within 7 days. This is the email address to use; registrar@neuroseminars.co.uk - our postal address is shown below.

  • Take every effort to return the item to us in the condition it was delivered to you, within 10 days of your decision to cancel. We strongly encourage you to get proof of postage if doing so. It is the responsibility of you (the purchaser) to pay for return postage costs.

If you decide to cancel your order under Distance Selling Regulations, you must take reasonable care to ensure that we receive the item, and that it is not damaged in transit. Failure to exercise reasonable care may result in a claim by us for breach of statutory duty. This is the address you should send the return item(s) to if you wish to cancel your order;

Neuroseminars
38 Woodfield Avenue
Birchwood
Lincoln
LN6 0LH
UK

Should you cancel your order, we will refund the full purchase price as quickly as possible. Distance Selling Regulations state this should be done within 30 days, though we aim to do so within 3 working days. At peak business times this may take slightly longer. You can view full details of e-Commerce and Distance Selling Regulations here;

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Customs

When ordering goods from neuroseminars.co.uk for delivery overseas, you may be subject to import duties and taxes which may be levied when the item reaches its destination. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from neuroseminars.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We would like our international customers to be aware that cross-border deliveries may be opened and/or inspected by customs authorities as they see fit.

Privacy Policy

Effective May 23rd 2018

Neuroseminars, whose registered business address is at: 38 Woodfield Avenue, Lincoln, LN6 0LH, United Kingdom

Your Privacy

At Neuroseminars, we are committed to maintaining the trust and confidence of our customers. In particular, we want to assure you that Neuroseminars is not in the business of selling, renting or trading any aspect of your data with other companies and businesses for marketing or other purposes. In case you would like to know what we do with your information and how we keep it secure, this Privacy Policy will provide you with the details.

 

Collection and Use of Personal Information

Personal information means any information that may be used to identify you, such as, your name, title, phone number, shoe size, email address, or mailing address. In general, you can browse our web site without giving us any personal information. We use several products to analyse traffic to this web site in order to understand our visitors' needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to provide us with personal information. For example, to buy products, register for seminars or sign up for the mailing list to receive updates on seminars and other information relevant to functional neurology. As part of these processes, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you've asked us to tell you about; to contact you if we need to obtain or provide additional information relevant to seminars you have registered for or products you have purchased; to check our records are right and to check every now and then that you're happy and satisfied.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see MailChimp's privacy notice. A hard copy backup of mailing list data will be held on two strongly passworded computers, which are accessed only by Neuroseminars staff. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Richard Ingall (info@neuroseminars.co.uk).

Your personal data will only be used for the purpose you provided it for. For example, if you purchased products, we will use your address to ship the products to you and your email address to communicate to you about your order. If you registered for a seminar, we will use your email address to provide you with information about that seminar as well as the course notes. Purchase data will be held securely on two strongly passworded computers, which are accessed only by Neuroseminars staff. For your security, we use PayPal for on-line ordering. We do not hold, or have access to any credit/debit card information. Please refer to PayPal's own privacy policy for information on how PayPal processes your data.

 

Access to Your Personal Information

You are entitled to access the personal information that we hold on. Email your request to info@neuroseminars.co.uk. An administrative fee may be payable (please note, we accept cake).

 

Children and Privacy

If you're aged 13 or under, you need to get permission to register on our site from your parents or guardian.

 

Use of Cookies

A cookie is a small text file containing information that a web site may transfer to your computer's hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. It is does not contain chocolate chips, you cannot eat it and there is no special hidden jar. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site.

 

Links to Other Web Sites

Our web site contains links to information on other web sites. On web sites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you'll need to check that site's privacy statement.

 

Your Consent

By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at info@neuroseminars.co.uk

 

Thanks for reading all the way to the end. Now you can go and get on with your life. To make sure we're always at the top of our game, we reserve our right to make any changes and updates to the privacy policy without giving you notice as and when we need to. We'll always make sure that the most up to date privacy policy is posted on our website, though, so you can check it out whenever you like.